Bio Shock Shop - Official Bio Shock Merchandise Store Logo

고객 도움

  1. Pay with Credit/Debit Card

The available credit/debit card options are listed below.

This transaction is strongly secured and encrypted by Stripe.

Please note that our store does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.

You also use Apple Pay if you are using Apple devices.

  1. Pay with Paypal

When placing an order with PayPal, you will be redirected to the PayPal payment page where you can confirm your payment by logging in with your PayPal username and password.

You may still check out even without a PayPal account. To do so, please click “Pay with Debit/Credit Card” in the PayPal payment page and you will be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.

We accept payments in the form of Visa, MasterCard, Discover and PayPal only. We will not accept any other forms of payment other than those listed above. All sensitive information sent between your computer and PayPal systems is automatically encrypted, ensuring your information is kept private.

PROCESSING TIME

We’re a print-on-demand company so please allow 3 to 5 business days of processing time depending on the product type and our current volume before your order ships out. It takes time for our microfiber-polyester sheep to wool up us to produce amazing custom products that fit you

Orders placed over holidays and weekends will be processed in the following business days.

Please note that delivery of orders with more than one item may ship on different dates according to stock availability.

STANDARD SHIPPING

Shipping time for order:

  • Normally, it takes 5-15 business days to deliver the package to USA.
  • For others countries’ customers, please allow 15-20 business days of shipping time.

주문할 때 계정을 만들 수 있으며, 'my account' 페이지에서 직접 계정을 만들 수 있습니다.

배송 주소를 변경하려면 가능한 한 빨리 연락 주시기 바랍니다 그리고 우리는 당신이 정확한 주소에 당신의 순서를받을 수 있도록 도울 것입니다.

주문이 발송되기 때문에 추적 번호로 확인 이메일을 받게됩니다.

결제 카드의 모든 결제는 PayPal을 통해 처리되며 세계에서 가장 안전한 결제 플랫폼을 제공합니다. 모든 구매에 대한 지불은 PayPal에 의해 안전하게 처리됩니다.

모든 민감한 정보는 컴퓨터와 PayPal 시스템 사이에 자동으로 암호화되어 귀하의 정보를 보호하는 것입니다.

세관 수수료는 국가의 법률에 따라 다릅니다. 우리의 경험은 당신이 어떤 세관 요금을 지불할 필요가 없다는 것입니다. 우리는 낮은 가치 선물로 우리의 순서를 전부 표합니다. 또한, 우리는 별도의 패키지에 더 큰 주문을 보내 이러한 비용을 피하기 위해.

이름 * 당신이 살고 있는 아무 사정도, 우리는 우리의 제품을 전 세계 발송합니다.

여러 다른 항목을 주문한 경우, 별도로 보내질 수 있습니다.

We recommend you to track your package with USPS if you are in the US, or 17TRACK for the other countries.

Track with USPS

Track with 17TRACK

Note: Generally, after the sender ships your package, it will be processed by the carrier, then they scan and enter the tracking information. There might be a delay between these scanning events and tracking availability in their system. Usually, it takes 5-10 days for processing and it takes sometimes longer depending on how fast the postal services are processing shipments, therefore the tracking information may not appear online immediately.

Generally, after the sender ships your package, it will be processed by the carrier, then they scan and enter the tracking information. There might be a delay between these scanning events and tracking availability in their system. Usually, it takes 5-10 days for processing and it takes sometimes longer depending on how fast the postal services are processing shipments, therefore the tracking information may not appear online immediately, please try to track again later.

  • The carrier hasn’t accepted your package yet.
  • The carrier hasn’t scanned and entered tracking information for your package yet.
  • Your tracking number is incorrect or invalid.
  • The item was posted a long time ago, info not available anymore.

We really apologize that your item was not delivered to you. As much as we would like to have all the items be shipped smoothly, we really do not have control over other possible reasons/factors why an item did not arrive in one’s mailbox. What we can recommend is that you can check with neighbors to see if they possibly have the package or check your local post office.

Most customers who have the same situation as you have found their item either with their neighbor or at the local post office. All domestic delivery issues become the responsibility of the local postal service once it’s been shipped. You may contact them directly.

Please make sure that you have entered your correct and complete shipping details when you ordered. We will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.

Item was attempted for delivery but failed, this may due to several reasons. Please contact the carrier for clarification. Please be informed that we will NOT be held responsible for packages that have failed to deliver due to:

  • Item refused by the addressee
  • Incorrect / Illegible / Incomplete address
  • Expired Retention Period – in some countries, receivers are advised to claim their packages in the local post office. If left unclaimed, the parcel will be sent back to our warehouse.
  • Addressee Absence – Addressee not available at the time of delivery
  • Customs Policies, Rules, and Regulations

If you haven’t received your package, we’d advise you to contact your local post office to arrange a re-delivery or collect your item right away. Generally, the carrier has collection deadline, we’d advise you pick up your package at once, or it might be returned to our warehouse.

If this happens, we will have to wait to see if the package gets returned back to us.

We look forward to helping you with your inquiry. We respond to email messages in the order that they are received, and will respond to your email as quickly as possible. 

Due to the production method we use for all of our products, we cannot accept returns unless the item is proven damaged/defective.

Our policy lasts 7 days. If 7 days have gone by since you received your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

당신이 받은 제품이 잘못되거나 결함이 있는 경우에, 저희에게 가능한 빨리 연락하거든 친절하게 문제점의 당신의 가득 차있는 이름, 순서 수 및 간략한 설명에 저희를 제공합니다.

우리는 별도의 소포에 귀하의 항목을 전송할 수 있으므로 귀하의 항목이 별도로 도착하면 이메일을 확인하시기 바랍니다.

품목이 누락되면 주문 번호, 누락 된 품목의 제품 제목 및 배송 라벨을 보여주는 패키지 사진에 문의하십시오.

You must report any problem related to your order before 7 days after your order has been delivered. If a claim is not submitted within the pre-required time, unfortunately, there’s nothing we can do to help you.

Please contact us as soon as possible and we will help you to make sure you will receive your order at the correct address.Kindly provide us with your full name and order number.

주문이 아직 처리되지 않은 경우, 교체하려는 품목을 변경하는 데 도움이 될 것입니다.

주문의 취소는 아직 배송되지 않았습니다. 10%의 취소 수수료는 주문을 취소하려는 고객에게 청구됩니다. 주문의 취소는 이미 발송 된 주문이 불가능합니다.

제품 이미지는 환상적 목적으로만 사용되며 실제 제품과는 다를 수 있습니다. 모니터의 차이로 인해 제품의 색상도 사이트에 표시된 것으로 나타날 수도 있습니다. 본 제품 이미지의 대부분은 REAL 제품 사진이 아니지만 템플릿과 조업은 우리의 디자인을 전시합니다. 견적 요청